Legendary synths download do not work.

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Genox
Posts: 4
Joined: 21:37, 20 September 2019

Legendary synths download do not work.

Post by Genox »

Hi, i have subscribed today to Roland Cloud, i have downloaded System 8 and the drum machines with no problem, but it is impossible to download the other legendary synths. I click "Install", it seems to download, the dialog box asking for permission appears, and then, the install button returns to blue: "Install", and no download is made.

Does anyone know what's going on? Thank you!
IAAMusic
Posts: 35
Joined: 08:13, 27 July 2018

Re: Legendary synths download do not work.

Post by IAAMusic »

Without knowing more of your system detail it’s tricky. The thing to do first is download as you have then log out of Roland cloud then log back in. If that’s not working make sure you have latest version of cloud manager and repeat. If still not working drop a support ticket I have found the support team very quick and good.
Genox
Posts: 4
Joined: 21:37, 20 September 2019

Re: Legendary synths download do not work.

Post by Genox »

Hi, IAAmusic, yes, i have made these things, yesterday, and today the problem persists. I have no idea. I have send tickets. But I see this very little serious from Roland.
Genox
Posts: 4
Joined: 21:37, 20 September 2019

Re: Legendary synths download do not work.

Post by Genox »

It works now. The problem, I think, is that I had already tried RC Legendary synths a year ago, but they required a lot of CPU in Reason 10, so I left Roland Cloud, but I didn't uninstall the synths. When I reinstalled, the synths yesterday, they automatically updated (and I thought I installed yesterday, not a year ago), but they didn't really install. I had to uninstall them all and reinstall, and voila.
IAAMusic
Posts: 35
Joined: 08:13, 27 July 2018

Re: Legendary synths download do not work.

Post by IAAMusic »

Good to hear.
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